Privacy Policy

1. Who we are

CMD Electrical Services Ltd is the data controller for personal information collected through this website and in connection with our electrical services.

2. What information we collect

When you contact us, request a quotation or use our services, we may collect:

• your name;
• postcode;
• telephone number;
• email address;
• information you provide about the electrical work or service you require;
• correspondence between you and CMD Electrical Services Ltd; and
• information relating to quotations, appointments and electrical work we provide.

Our website may also process limited technical information required for the operation, security and functionality of the website. Further information about cookies and similar technologies is provided in our Cookie Policy.

3. How we collect your information

We normally collect personal information directly from you when you:

• submit an enquiry or quotation request through our website;
• telephone, email or otherwise contact us;
• arrange an appointment or electrical work; or
• become a customer.

We may also receive information from another person acting on your behalf, for example a landlord, property manager, business representative or other authorised contact.

4. Why we use your information and our lawful basis

We only use personal information where we have a lawful basis to do so.

Where we rely on legitimate interests, those interests include operating our business effectively, maintaining appropriate records, providing customer service, protecting our systems and establishing, exercising or defending legal claims.

We consider whether those interests are balanced against your rights and freedoms before relying on this lawful basis.

5. Providing your information

You are not legally required to submit an enquiry through our website.

However, if you do not provide information such as your contact details, property location or details of the work required, we may be unable to respond to your enquiry, provide an accurate quotation or carry out the requested service.

6. Who we share your information with

Where reasonably necessary, we may share personal information with:

• website, CRM, hosting, communications and IT service providers;
• contractors or personnel involved in providing the electrical services you have requested;
• accountants, insurers and professional advisers; and
• regulators, law-enforcement bodies, courts or other authorities where required by law.

Our website and customer-management systems use HighLevel/LeadConnector. HighLevel processes customer personal data to provide its services to its customers.

We do not sell personal information.

7. International transfers

Some of the technology providers we use may process personal information outside the United Kingdom.

Where a transfer of personal information outside the UK is subject to UK data-protection restrictions, appropriate safeguards are used.

HighLevel's current Data Processing Agreement provides mechanisms for restricted UK transfers, including the UK International Data Transfer Addendum together with applicable Standard Contractual Clauses where required.

You can contact us using the details above if you would like further information about safeguards relating to international transfers of your personal information.

8. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period depends on factors including:

• whether you become a customer;
• how long the information is needed to provide the requested service;
• accounting, tax, insurance or regulatory requirements;
• whether information is needed to deal with a complaint or dispute;
• whether information may reasonably be required to establish, exercise or defend a legal claim.

When personal information is no longer required, it will be deleted, securely disposed of or anonymised where appropriate.

9. Your rights

Depending on the circumstances, UK data protection law may give you the right to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information;
• ask us to restrict how your information is used;
• object to certain uses of your information;
• request transfer of your information where the right to data portability applies; and
• withdraw consent where our processing is based on consent.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

To exercise any of these rights, email [email protected] .

10. Your right to object

Where we rely on legitimate interests to process your personal information, you have the right to object to that processing.

If you wish to object, contact [email protected] .

We will consider your request in accordance with applicable data protection law.

11. Data protection complaints

If you have a concern about how we have collected or used your personal information, please contact us at [email protected] .

We will acknowledge a data-protection complaint within 30 days, investigate it appropriately and communicate the outcome.

You also have the right to complain to the Information Commissioner's Office (ICO) , the UK's independent data-protection regulator.

12. Cookies and similar technologies

Our website uses cookies and similar browser technologies for purposes including website operation, security and functionality.

Some technologies may also be used for website-session or visitor information.

Where consent is required before a technology is used, we will obtain that consent before using it.

Please see our Cookie Policy for further information.

13. Automated decision-making

We do not use personal information collected through this website to make solely automated decisions that produce legal or similarly significant effects on individuals.

14. Changes to this Privacy Policy

We may update this Privacy Policy if our services, website, technology providers or legal obligations change.

The latest version will be published on this website with the date it was last updated.